Seven Tricks that Web users don't knowhttp://blogs.mconstantin.eu.org/cchrism/archive/2004/06/01/148.aspxCarolyn Snyder made compiled a great article about things that are not so obvious for developers & designers http://www-106.ibm.com/developerworks/usability/library/us-tricks/?article=usr One of the resource used is a report written by Nielsen Normanen-USCommunityServer 2.0 (Build: 60404.2676)